Returns procedure
GUIDELINES IN CASE OF RETURN
Download and complete the "RMA Form" in its entirety in the event of a return for damaged or defective goods purchased on the XenonPerTutti.com website:
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16) RIGHT OF WITHDRAWAL
16.1 In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
16.2 The Customer who intends to exercise the right of withdrawal must send an explicit declaration containing the decision to withdraw from the contract to be sent to XenonPerTutti Srl by registered AR , or by email or certified email.
16.3 The Customer may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, pursuant to Annex I, part B, Legislative Decree 21/2014 (not mandatory), the text of which is reported below:
Standard withdrawal form pursuant to art. 49, paragraph 1, letter h. Complete and return this form only if you wish to withdraw from the contract to:
XenonPerTutti Srl with headquarters in Teramo, Via Nazionale n. 7, Piane Sant'Atto, telephone: 0861 588517, e-mail: info@ https://xenonpertutti.com/gb/ , PEC: xenonpertutti@pec.it
I/we (*) hereby notify you (*) that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is sent on paper)
- Date and Place
(*) Delete the unused wording.
16.4 In the event of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to XenonPerTutti Srl his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
16.5 The goods must be returned to XenonPerTutti Srl with headquarters in Teramo, Via Nazionale n. 7, Piane Sant'Atto.
16.6 The direct costs of returning the products are borne by the Customer.
16.7 In order to obtain a full refund of the sums paid, the customer is invited to return the goods intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. We also reserve the right to withhold a sum equal to the decrease in value of the goods, as provided for by the Consumer Code, Art. 2 paragraph 2 c-bis) e), art. 5 paragraph 3.
Without prejudice to the right to verify compliance with the above, XenonPerTutti Srl will refund the amount of the products subject to withdrawal within a maximum of 14 days.
16.8 As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, XenonPerTutti Srl may suspend the refund until receipt of the goods or until the Customer has demonstrated that he has returned the goods to XenonPerTutti Srl .
16.9 XenonPerTutti Srl will process the refund using the same payment method chosen by the Customer during the purchase process. In the case of payment by bank transfer, and if the Customer wishes to exercise their right of withdrawal, they must provide XenonPerTutti Srl with their bank details (IBAN, SWIFT, and BIC) by accessing the contact us section. These details are necessary for XenonPerTutti Srl to process the refund. The refund will include the cost of the product and the shipping costs incurred at the time of purchase.
17) RETURN OF GOODS
17.1 All products are new and sealed. The equipment is tested and guaranteed before shipment; therefore, the Supplier is not responsible for malfunctions caused by incorrect connections or improper power supply. The Supplier declines all responsibility for improper and/or unlawful use of the item. Please read the enclosed manuals and instructions carefully before powering up any equipment. If in doubt or for further information, the Buyer is invited to contact the Supplier.
17.2 To benefit from the warranty, the Buyer must return the product at their own expense. Otherwise, the Supplier will not replace the goods. Therefore, photos or emails to demonstrate product malfunction are not permitted.
17.3 The return of goods to XenonPerTutti Srl can also be requested via email.
To facilitate and expedite the refund process, we recommend attaching the RMA form, available at the following address, to your return request:
XenonPerTutti_Modulo_RMA.pdf
17.4 The goods returned with the withdrawal form, according to the instructions given in point 16.7, must be sent at the Customer's expense to the XenonPerTutti Srl warehouse (free postage).
17.5 The goods will be returned to the Customer via an agreed express courier depending on internal organizational conditions.
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